Hair to Waist Xtensions- Return & Refund Policy
This Return & Refund Policy outlines the conditions under which Hair to Waist Xtensions accepts returns, exchanges, and refunds for products purchased from https://hairtowaistxtensions.com.
By placing an order, you agree to the terms stated below.
1. All Sales Final on Hair Products
Due to the hygienic nature of hair products, all sales are final. Wigs, hair extensions, bundles, closures, frontals, and related items cannot be returned or exchanged once they have been shipped, unless the product is defective or an error occurred on our end.
This policy helps ensure the safety and quality of all products provided to our customers.
2. 7-Day Return Window (For Approved Issues Only)
We offer a 7-day return window for eligible cases only. This means you must submit your return request within 7 days of delivery.
A return or exchange may be considered only under the following circumstances:
- You received the wrong item
- The product arrived damaged or defective
- The product received does not match the order placed
To be eligible, the item must be:
- Unused
- Unworn
- Unaltered
- In original packaging (including all tags, labels, and protective coverings)
Any sign of use, installation, cutting, washing, coloring, odor, or alteration will result in denial of the request.
3. Reporting an Issue
Even though the return window is 7 days, all issues must still be reported within 48 hours of delivery to be eligible for review.
To initiate a request, customers must contact Hair to Waist Xtensions through the contact information listed on the website and provide:
- Order number
- Clear photos or video of the product received
- A brief description of the issue
Failure to provide the required information may delay or prevent resolution.
4. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Products that have been worn, installed, or altered
- Items exposed to heat, chemicals, or styling products
- Clearance or final sale items
- Orders placed incorrectly by the customer
Please review product descriptions carefully before completing a purchase.
5. Approved Returns and Exchanges
If a return or exchange is approved, instructions will be provided by Hair to Waist Xtensions. Items returned without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the error was caused by Hair to Waist Xtensions. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments.
6. Refund Processing
Once an approved return is received and inspected, refunds will be processed to the original payment method. Refunds may take 5–10 business days to appear, depending on your financial institution.
Original shipping fees are non-refundable, unless required by law or the return is due to an error on our part.
7. Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled, modified, or refunded.
8. Refused or Undeliverable Packages
Packages refused by the customer or returned due to incorrect shipping information provided at checkout are not eligible for refunds. Customers are responsible for ensuring all shipping details are accurate at the time of purchase.
9. Chargebacks and Disputes
We encourage customers to contact Hair to Waist Xtensions directly to resolve any concerns before initiating a chargeback. Unauthorized chargebacks may result in order cancellation, account suspension, or refusal of future service.
10. Policy Updates
Hair to Waist Xtensions reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.