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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Hair to Waist Xtensions- Terms and Conditions Page
Hair to Waist Xtensions- Return & Refund Policy
This Return & Refund Policy outlines the conditions under which Hair to Waist Xtensions accepts returns, exchanges, and refunds for products purchased from https://hairtowaistxtensions.com.
By placing an order, you agree to the terms stated below.
1. All Sales Final on Hair Products
Due to the hygienic nature of hair products, all sales are final. Wigs, hair extensions, bundles, closures, frontals, and related items cannot be returned or exchanged once they have been shipped, unless the product is defective or an error occurred on our end.
This policy helps ensure the safety and quality of all products provided to our customers.
2. Eligibility for Returns or Exchanges
A return or exchange may be considered only under the following circumstances:
- You received the wrong item
- The product arrived damaged or defective
- The product received does not match the order placed
To be eligible, the item must be unused, unaltered, and in its original packaging, including all tags, labels, and protective coverings. Any sign of use, installation, cutting, washing, coloring, odor, or alteration will result in denial of the request.
3. Reporting an Issue
All issues must be reported within 48 hours of delivery. Requests submitted after this timeframe may not be eligible for review.
To initiate a request, customers must contact Hair to Waist Xtensions through the contact information listed on the website and provide:
- Order number
- Clear photos or video of the product received
- A brief description of the issue
Failure to provide the required information may delay or prevent resolution.
4. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Products that have been worn, installed, or altered
- Items exposed to heat, chemicals, or styling products
- Clearance or final sale items
- Orders placed incorrectly by the customer
Please review product descriptions carefully before completing a purchase.
5. Approved Returns and Exchanges
If a return or exchange is approved, instructions will be provided by Hair to Waist Xtensions. Items returned without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the error was caused by Hair to Waist Xtensions. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments.
6. Refund Processing
Once an approved return is received and inspected, refunds will be processed to the original payment method. Refunds may take 5–10 business days to appear, depending on your financial institution.
Original shipping fees are non-refundable, unless required by law or the return is due to an error on our part.
7. Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled, modified, or refunded.
8. Refused or Undeliverable Packages
Packages refused by the customer or returned due to incorrect shipping information provided at checkout are not eligible for refunds. Customers are responsible for ensuring all shipping details are accurate at the time of purchase.
9. Chargebacks and Disputes
We encourage customers to contact Hair to Waist Xtensions directly to resolve any concerns before initiating a chargeback. Unauthorized chargebacks may result in order cancellation, account suspension, or refusal of future service.
10. Policy Updates
Hair to Waist Xtensions reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.